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Elements and Performance Criteria

Clarify the function that the equipment fulfils
- Computing equipment, associated devices and other equipment used in the workplace are identified
- Functions of the computer equipment, associated devices and other equipment and the outcomes they are used to achieve are determined
Access and enter information from/into the computer
Save files/data and produce computer reports as required
Use manuals and online help to solve computing problems
- Manuals, training notes, or company documentation are used to solve problems
- Online help is accessed to solve problems
Undertake routine maintenance of computers and associated devices
- Routine maintenance tasks are carried out according to manufacturer's instructions
- Technical assistance is sought as necessary
Use and maintain other workplace equipment

Required Skills

REQUIRED KNOWLEDGEampSKILLS

Knowledge requirements include

knowledge of available technology and its uses

knowledge of operating instructions and how to access the relevant manuals and operating procedures

knowledge of security procedures required by the organisation or by legislation

knowledge of appropriate software including the custom built software for a particular company and computer applications including the internet and email

knowledge of company policy relating to use and maintenance of computers and other equipment

Skills requirements include

interpersonal and communication skills

computing skills

use of software programs including email and internet programs and custom built computer programs

referral skills when to seek help

Evidence Required

Assessment of performance requirements in the unit should be undertaken in an industry context The Evidence Guide identifies the critical aspects knowledge and skills to be demonstrated to confirm competency for the unit Competency is demonstrated by performance of all stated criteria including the Range Statement applicable to the workplace

Overview of assessment requirements

To achieve competency in this unit a person must be able to demonstrate

the ability to use technology and particularly computers to achieve the workplace outcomes required by their organisation

Critical aspects of evidence

Evidence required for demonstration of consistent performance

Competence in this unit must be assessed over a period of time in order to ensure consistency of performance over the Range Statement and contexts applicable to the work environment

Deliveryrelationship to other units

This unit may be assessed on its own or it may be assessed with other units that cover related skills and knowledge

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for the unit or a cluster of units of competency

Assessment requirements

Method of assessment

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

Assessment of this unit of competence will usually include observation of processes and procedures oral andor written questioning on underpinning knowledge and skills and other methods as required

Context of assessment

This unit may be assessed in the workplace or in a simulated work environment

Resources required for assessment

Assessment of this unit of competence requires access to a range of equipment including computers associated equipment such as scanners printers and a range of programs for document production and management information handling using the internet and sending and receiving emails

Range Statement


The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance. The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. If bold italicised text is shown in Performance Criteria, details of the text are provided in the Range Statement.
Computing equipment, associated devicesmay include:	computers scanners printers modems CD burners
Other equipment may include:	photocopiers facsimile machines telephones
Organisational procedures may be related to:	privacy and security of documents and files safe storage procedures administration systems access procedures maintenance procedures
Appropriate software may include:	word processing spreadsheets databases accounting programs email and internet programs specific financial industry programs programs built or customised for a particular company
Standard procedures may include:	procedures for changing and saving information guidance on file naming and saving document format (eg reports, letters, memos, applications, formal financial documents)
Appropriate storage may include:	electronic procedures for storage in directories, sub directories, back-up copies storage on compact disks, hard or floppy disks, backup systems filing of hard copies of correspondence, computer generated documents
Legislation or regulations and codes of conduct may include:	Consumer Credit Code Privacy Act Financial Services Reform Act (FSRA) Electronic Funds Transfer (EFT) Codes of Conduct Financial Transactions Reports Act industry codes of practice
Routine maintenance may include:	changing toners cleaning various parts of equipment replacing consumables checking when professional servicing is required (possibly under warranty)
Technical assistance may include:	computer help desk personnel managers and supervisors designated technology assistance staff external staff employed by manufacturer of the equipment or software supplier staff from specialist computer support companies
Consumables may include:	ink or toner cartridges paper fax cartridges